How do I return something?

There are 2 possibilities:

I have a free return label issued by the online store

1. Go to the Start menu in the Bringme App and select RETURN PARCELS. In the drop-down menu, select the web shop you'd like to return something to
2. Attach the free return label to your parcel (according to the web shop's return policy)
3. Go to your Bringme Box and scan your access code (QR code or Bringme Key)
4. Tap RETURN PARCEL and deposit your franked parcel in the open compartment
5. Close the compartment carefully and you’re all set! You’ll receive a notification in the app once your parcel is collected

If the web shop not listed and you have a free shipping label from DHL Parcel or bpost, start at step 2.

I don't have a free return label and I'd like to return a parcel to an online store

1. Log in on bringme.com. Select CREATE A SHIPPING LABEL in the Start menu. (This is currently only possible via the online application.)
2. Select your box
3. Go through the steps and attach the shipping label to your parcel
4. Go to your Bringme Box and scan your access code (QR code or Bringme Key)
5. Tap RETURN PARCEL and place the parcel – with shipping label affixed – in the opened compartment. Place the parcel or envelope upright so that it will be detected by the sensors. Close the compartment carefully.
6. You’re all set! You’ll receive a message in the app once your parcel is collected.
7. You can track your parcel thanks to the track & trace code that you received by mail.

Please note that you can only send parcels with a shipping label from bpost or DHL Parcel (Belgium) or PostNL (The Netherlands) at this moment.