There are 2 possibilities:
I have a free return label issued by the online store
- Go to the Start menu in the Bringme App and select RETURN PARCELS. In the drop-down menu, select the web shop you'd like to return something to
- Attach the free return label to your parcel (according to the web shop's return policy)
- Go to your Bringme Box and scan your access code (QR code or Bringme Key)
- Tap RETURN PARCEL and deposit your franked parcel in the open compartment
- Close the compartment carefully and you’re all set! You’ll receive a notification in the app once your parcel is collected
If the web shop not listed and you have a free shipping label from DHL Parcel or bpost, start at step 2.
I don't have a free return label and I'd like to return a parcel to an online store
- Log in on bringme.com. Select CREATE A SHIPPING LABEL in the Start menu. (This is currently only possible via the online application.)
- Select your box
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Go through the steps and attach the shipping label to your parcel
- Go to your Bringme Box and scan your access code (QR code or Bringme Key)
- Tap RETURN PARCEL and place the parcel – with shipping label affixed – in the opened compartment. Place the parcel or envelope upright so that it will be detected by the sensors. Close the compartment carefully.
- You’re all set! You’ll receive a message in the app once your parcel is collected.
- You can track your parcel thanks to the track & trace code that you received by mail.
Please note that you can only send parcels with a shipping label from bpost or DHL Parcel (Belgium) or PostNL (The Netherlands) at this moment.
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