My parcel was delivered, but it is not in the Bringme Box. How is this possible?

If you have not received a notification of your delivery in the Bringme app, but the courier service indicates that your parcel has been delivered, we recommend you to take the following steps.

1. Contact the sender and ask for a proof of delivery, so you can find out who signed for delivery and the sender knows that you have not received your delivery.
2. If this proof of delivery indicates that your shipment was delivered to the Bringme Box, then you can send this proof to helpcenter@bringme.com
3. We will start an investigation to find out if the courier made a mistake when delivering your package.