My Bringme Badge order from the Bringme webshop has not arrived. What can I do?

🔎 Introduction

You ordered one or more Bringme Badges in the Bringme webshop, but they have not arrived yet, or the tracking of your shipment shows no information. This article explains how to follow your order and what Bringme does when a shipment does not arrive.

📃 Answer

Following your shipment

Once your order has been shipped, you receive an e-mail with a tracking link. Right after shipping, the tracking can stay empty until the carrier scans your parcel for the first time.

Has your order not arrived?

First check:

• That the delivery address in your order confirmation is correct.
• Whether a neighbour or the reception of your building received the parcel for you.
• Your spam folder, in case the e-mail with the tracking link ended up there.

Has the tracking shown no update for 5 working days, or has your parcel still not arrived? Then let Bringme know through the request form. Bringme asks the carrier to trace your shipment. If the parcel comes back to Bringme, for example because it was damaged on the way, we send your order again with a new tracking number, which you receive by e-mail.

1. Open the Submit a request form.
2. In Your email address, enter the e-mail address you used for your order.
3. In Description, give your order number and tracking number, and describe what the tracking shows.
4. Send the form.

💡 Tip: a new Bringme Badge does not work straight away. Once it has arrived, you activate it at the Bringme Box or the Bringme Desk, as explained in this article.

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via app.bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.