What if (a part of) the Bringme Box is defective?

🔎 Introduction

A properly functioning Bringme Box is essential for seamless parcel management. In the rare case that a component of the Bringme Box becomes defective, it is important to identify the issue and take the necessary steps to resolve it quickly.

📃Answer

1. Check for Common Issues
Before reporting a defect, perform the following basic checks: 

• Ensure the Bringme Box is powered on and connected to the internet.
• Restart the Bringme Box by unplugging it for 30 seconds and plugging it back in.

2. Identify the Defective Component
Determine which part of the Bringme Box is not functioning correctly:

• Screen or touchscreen issues: The screen is unresponsive or not displaying correctly.
• Compartment doors: A door is stuck or does not open properly.
• Scanner or badge reader: Scanning a QR code or badge does not work.
• Notifications: Users are not receiving delivery or pickup notifications.

3. Report the Issue to Bringme Support
If the problem persists after basic troubleshooting, contact Bringme Support:

• Send an email to helpcenter@bringme.com.
• Include the following details:
  1. The serial number of the Bringme Box (found in the Bringme Manager).
  2. A description of the issue.
  3. Any troubleshooting steps you have already tried.
  4. Photos or videos (if applicable).

4. Follow Bringme Support Instructions

• Bringme’s technical team will assess the issue and provide further troubleshooting steps.
• If necessary, a technician will be scheduled for an on-site intervention.

Important: If the issue impacts deliveries or access control, inform affected users to prevent confusion.

By following these steps, you can ensure that any defects in the Bringme Box are resolved efficiently, minimizing disruption for users.