How can it be ensured that the Bringme Badge works?

🔎Introduction

If your Bringme Badge doesn’t seem to function correctly, it's important to follow a few key steps to determine the cause of the issue and resolve it effectively.

📃Answer

Follow these checks to ensure your badge functions correctly:

1. Scanning at the Bringme Box

• Scan your badge at the Bringme Box (you should hear a beep).
• Does your name appear?
  • If a different name appears: The previous owner must be removed before you can use the badge.
  • If no name appears: Link the badge to your account. If you have multiple badges, ask your location administrator to add a second badge using the UID number.

2. Function at doors and the Bringme Box

• Does the badge work only at one door, or is it the same across all doors and the Box?
• Specify which door or badge reader doesn’t respond.
• What appears on the screen of the non-functioning badge reader? Please send a photo.
• What appears when you scan or hold your badge at the reader? A photo is helpful.
• Do you hear the door unlock?

3. Temporary or ongoing issue

• Was this a one-time problem or is it still occurring?

Send your answers and photos to the Bringme Helpcenter for further assistance. We’re here to help.