Here are some steps to ensure that your badge functions correctly:
1. Scanning at the Bringme Box:
-
Scan your badge at the Bringme Box (beep).
Does your name appear?
If a different name appears:
- The previous owner of the badge must be removed before you can use the badge again.
If no name appears:
- Link the badge to your account. If you have multiple badges, ask the location administrator to add a second badge with the UID N° of the badge you want to link.
2. Operation at doors and the Bringme Box:
- Does the badge only work at a specific door, or is it the same at all doors and the Box? Specify which specific door or badge reader your badge does not work with.
- What appears on the screen of the non-functioning badge reader? Can you provide us with a photo of this?
- What appears on the screen when you scan your badge or hold it in front of the key reader? Please also provide a photo of this.
- Do you hear the door lock?
3. Temporary issue or ongoing problem:
- Was this a temporary problem, or is it still the case?
Make sure to forward the answers to these questions to the Bringme Helpcenter for further assistance.