What adjustments to ports or protocols may be necessary for My2N services?

🔎Introduction

To effectively utilize My2N services, certain adjustments to ports or protocols may be required, especially if you're encountering connection issues. The following information is crucial for businesses to ensure their network settings are compatible with My2N services. This guide can be shared with your IT department for a thorough review and necessary configuration.

⚒️Tools

• Access to your router and firewall configuration

⌚Estimated time

• 15 minutes

📃Answer

Step 1: Disable SIP ALG on your router

• Confirm that your router's SIP ALG (Session Initiation Protocol Application Layer Gateway) is disabled, as it can interfere with My2N services.
• If SIP ALG is enabled, disable SIP ALG and restart your router.

Step 2: Check your internet connection speed

• Ensure your internet connection provides a minimum upload and download speed of 640 kbps. This is essential for stable My2N service functionality.

Step 3: Verify firewall and NAT settings

• My2N devices generally don't require specific firewall or NAT configurations unless standard settings have been modified.
• If your connectivity is restricted by a firewall or NAT, make sure the required domains are permitted. See My2N - Ports, Domains and Codecs Overview - FAQ_My2N_private for the full list of domains.

Step 4: Configure the necessary ports and codecs

• Ensure your network allows the required ports and codecs. See My2N - Ports, Domains and Codecs Overview - FAQ_My2N_private for the complete overview of ports and codecs.

Step 5: Collaborate with your IT department

• Sharing this information with your IT department is vital for ensuring your network is properly configured for My2N services.
• Should any issues persist after making these adjustments, contact our support team for further assistance.

✅Quality check

Step 1: Check SIP ALG

• Verify in your router settings that SIP ALG is disabled after the restart.

Step 2: Check the connection speed

• Run a speed test and verify that both upload and download are at least 640 kbps.

Step 3: Check the firewall rules

• Verify that the domains, ports, and codecs listed on the My2N overview page are allowed on your firewall.