Why is my Bringme Badge not working?

🔎 Introduction

Sometimes a Bringme Badge does not seem to work, for example at the Bringme Box, a Bringme Badge Reader or the Bringme Bell. In most cases the badge itself is not the problem. Usually it is simply not linked to an account yet, or it is still linked to a previous user. This article shows what to check, step by step. Some steps you can do yourself, others need the administrator of your location.

📃 Answer

Check whether the badge is linked to an account

Scan the badge at the Bringme Box or the Bringme Desk and look at the screen.

• No name appears: the badge is not linked to an account yet. You can activate it yourself. This article explains how.
• A name appears that is not yours: the badge is still linked to someone else. Continue with the next section.
• Your own name appears: the badge is linked correctly. Continue with the sections below.

The screen shows someone else's name

This happens when a previous resident or colleague used the badge before you and it was never unlinked. The administrator of your location can solve this.

1. Write down the first name shown on the screen.
2. Pass it on to the administrator of your location.
3. The administrator unlinks the badge from that account in the Bringme Manager and links it to yours.

If the previous user no longer has any access to the location, the administrator can no longer select that account. In that case, the administrator contacts our Help Center with the badge's UID number, so we can unlink it.

The badge does not open the letterbox

A badge only opens a letterbox that is linked to the same account. Does the badge work elsewhere but not on the letterbox? Ask the administrator to check that the letterbox is linked to the right account.

The badge does not work anywhere

Does the badge not work at the Bringme Box, a Bringme Badge Reader or the Bringme Bell, even though it is linked to the correct, active account? Then it may no longer be read correctly, for example due to wear.

Try another badge that you know works. Does that one work fine at the same points? Then yours needs to be replaced. Spare badges are often available on site, so check with the administrator of your location first. This article explains how to activate a replacement badge.

💡 Tip: no spare badge available at your location? You can order one yourself in the Bringme webshop.

Still not working, or do you have another question?

Ask Jaimie, the AI Agent of Bringme. Jaimie answers your questions about Bringme 24 hours a day and passes your question on to our team whenever that is needed. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

Have this ready when you ask Jaimie, it helps her help you faster:

• The location (building or site name)
• The UID number of the badge, if known
• The name currently linked to the badge, if known
• Where it does and does not work: Bringme Box, Bringme Badge Reader, Bringme Bell or letterbox

💡 Tip: Jaimie is still learning, so your feedback at the end of a conversation is very welcome.