What to do when my Bringme Badge is lost or stolen?

🔎 Introduction

Losing your Bringme Badge, or having it stolen, is annoying but easy to sort out. It is important to act quickly, so nobody else can use the badge to open the Bringme Box or the doors your account has access to. Good to know: you are not locked out in the meantime, because you can always open the Bringme Box with the QR code in the Bringme App.

📃 Answer

Report the loss straight away

Your Bringme Badge stays linked to your account until it is unlinked, so report it to the administrator of your location as soon as you notice it is gone. The administrator can block your badge immediately in the Bringme Manager, the management tool of Bringme. From that moment the badge no longer opens the Bringme Box and no longer gives access to your building.

Collect your parcels in the meantime

You do not need your badge to collect a delivery. Open the Bringme App and show your QR code at the scanner of the Bringme Box. This article explains where to find your QR code.

Order a new badge

You do not need the administrator for a new badge. You can order a Bringme Badge yourself in the Bringme webshop. As soon as you have it, you activate it yourself at the Bringme Box or the Bringme Desk. This article shows how, step by step.

Did your badge turn up again?

A badge that has been blocked is not lost for good. Link it to your account again in the same way you activate a new badge, and it works just like before.

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.