I have a question or a problem with my Bringme Box, Bell, Desk, Manager or App: what should I do?

🔎 Introduction

Whether you have a general question about how Bringme works, or you are an administrator dealing with a technical issue on the Bringme Box, Bringme Bell, Bringme Desk, Bringme Manager or the Bringme App, this article shows you where to go.

📃 Answer

Do you have a general question?

Most questions about how Bringme works are already answered in our Help Center. You can also ask Jaimie, the AI Agent of Bringme. Jaimie answers your questions 24 hours a day and passes your question on to our team whenever that is needed. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

Are you an administrator reporting an issue or a repair?

Only the administrator of a location can report a technical issue or request a repair. This makes sure our team receives the correct details right away and can route the request to the right team, without delay. Send your request directly to helpcenter@bringme.com. Requests coming from another email address cannot always be linked to your location right away, which can delay the follow-up.

💡 Tip: if you want another person to be able to send requests too, you can give them administrator rights yourself. Log in to the Bringme Manager, open the User Directory, select the person and activate the toggle "User has admin rights".

When you can reach us

Our Help Center is available by phone and email from Monday to Friday, 8:00 to 18:00 (CET). You can find all phone numbers per country in this article.

💡 Tip: our phone lines can be busy at times, so email is usually the fastest way to reach us. Sending your request to helpcenter@bringme.com with all the information listed below lets us start working on it right away.

What to include in your request

The information below is not always shared, and without it we often cannot start looking into the issue straight away. Please include:

• Which product: the Bringme Box, Bringme Bell, Bringme Desk, Bringme Manager or the Bringme App.
• The location: the name or address of the site.
• If it concerns a Bringme Box: which Box, if there is more than one at your location, and which compartment size is affected, S, M, L, XL or XXL.
• What is happening: a short description, including any error message shown on the screen.
• Photos or a screenshot: this helps our team understand and resolve the issue faster.