Why is video not working on the My2N App?

🔎Introduction

Experiencing difficulty with video functionality on the My2N app can be frustrating. This guide aims to simplify the troubleshooting process, addressing common issues that might affect the app's performance. It's important to note that these problems can arise from a variety of factors, many of which may be external and beyond Bringme's direct control.

📃Answer

To diagnose and potentially resolve video issues on the My2N app, follow these steps:

1. Check Device Connection:

• Ensure that your mobile device has a stable internet connection. A poor or unstable connection can disrupt video streaming and cause playback issues.

2. Review App Settings:

• Double-check the settings within the My2N app. Confirm that they are set according to your preferences and that no settings are interfering with video functionality.

3. Verify Device Compatibility:

• Ensure that your mobile device meets the necessary requirements to support the My2N app and its video features. Older devices or those with outdated software may have trouble supporting video streaming.

If the issue persists after these checks, it may be necessary to explore more complex solutions. Since the problem could be related to factors outside the Bringme platform, we recommend reaching out to our support team for further assistance.