My parcel has been delivered in the Bringme Box but I didn't receive a QR code, what should I do?

🔎 Introduction

Many people expect a separate QR code by email or push notification for every parcel. That is a common misunderstanding. Bringme does not send a QR code per delivery. You have one personal QR code in the Bringme App, and it works for all your parcels.

📃 Answer

No QR code is sent by email or by push notification for an individual parcel. To collect your deliveries, you sign in at the Bringme Box with your own personal code from the Bringme App.

Your QR code identifies you, it does not belong to a parcel

The QR code in the Bringme App is unique and personal to you. It identifies you at the Bringme Box, in the same way a badge or a key does. It is not linked to one specific delivery, so it stays the same and opens every compartment that holds a parcel for you.

Every Bringme user has such a personal code, so there is nothing to request and nothing to wait for. You always find it in the Bringme App under My QR code, together with the code of 8 characters just below it. This article shows you exactly where to find your code, in the app and on the website.

Your code only changes when you renew it yourself

Just below the QR code there is a Renew code option. When you use it, your previous QR code and code of 8 characters stop working immediately and a new pair takes their place on all your devices. This is handy if you have shared your code with someone, or if you think somebody else has seen it. Step by step: How to refresh your QR code?

💡 Tip: treat your QR code like a key to your parcels. Keep it to yourself, and renew it whenever you are not sure who has seen it.

Collecting your parcel

1. Open the Bringme App and go to your QR code.
2. Press "Sign in" on the screen of the Bringme Box.
3. Hold your QR code in front of the scanner, or tap "Enter your code" and type in your code of 8 characters.
4. Every compartment with a parcel for you opens automatically. Take your parcels out and close each door properly.

The full guide is here: How to pick up a delivery from the Bringme Box? and How to scan your QR code at the Bringme Box?

Still not working?

• Check that you are logged in to the Bringme App with the email address of your Bringme account.
• Is the scanner not reading your QR code? Enter your code of 8 characters instead.
• Did you renew your code recently? Make sure you are showing the new code and not a screenshot of the old one.

Still have questions?

Ask Jaimie, the AI Agent of Bringme. Jaimie answers your questions about Bringme 24 hours a day and passes your question on to our team whenever that is needed. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

💡 Tip: Jaimie is still learning, so your feedback at the end of a conversation is very welcome.