How to send Logs to My2N?

Introduction

To ensure efficient troubleshooting, it's important to know how to send logs to My2N effectively. The method varies depending on whether you have an ongoing case with 2N Technical Support.

Answer: a step-by-step guide

Method 1: Using the Report Form (No Active Cases)
If you do not currently have an active case with 2N Technical Support, please use the report form in the My2N application. Here's how:

1. Open the My2N app and navigate to settings.
2. Select "Report a problem."
3. Provide detailed information including the time and date of the issue, a comprehensive description of the problem (e.g., during incoming or outgoing calls, app status).

Note: For a thorough analysis, detailed information such as the time/date of the issue, ticket number if available, and a detailed description are essential.

Method 2: Sending Logs via Email (Active Cases with Tech Support)
If you have an ongoing case and need to send new or additional logs, follow these steps:

1. Open the My2N app and go to Settings About the app.
2. Tap 7 times on the application version.
3. Download the logs and send them to your email or save them on your smartphone.
4. Attach these logs to your existing case with 2N Technical Support.

Tip: If the issue can be easily replicated, start with a new log file. Delete old logs unless the issue occurred recently (within the last 2-3 days) and is hard to reproduce. This ensures the logs are focused solely on the current issue. For any additional assistance, please contact 2N Technical Support through the available channels.