🔎Introduction
To ensure efficient troubleshooting, it's important to know how to send logs to My2N effectively. The method varies depending on whether you have an ongoing case with 2N Technical Support.
📃Answer
Method 1: Using the Report Form (No Active Cases)
If you do not currently have an active case with 2N Technical Support, please use the report form in the My2N application:
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Open the My2N app and go to Settings.
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Select "Report a problem".
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Provide detailed information including the time and date of the issue, a comprehensive description, and ticket number if available.
Note: The more detailed your input, the better the support.
Method 2: Sending Logs via Email (Active Cases with Tech Support)
If you already have an open case:
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Go to Settings > About the app in the My2N app.
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Tap 7 times on the app version.
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Download the logs and email them to yourself or save them locally.
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Attach them to your existing support case with 2N.
Tip: If the issue is reproducible, start with a fresh log and remove older files unless the issue occurred recently (last 2–3 days).
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