How to access my Bringme Box if the Bringme app is not working?

Quick solution via browser:
Is the Bringme app not working on your smartphone? No problem! You can still access your deliveries via a web browser , also on your smartphone:

1. Go to app.bringme.com.
2. Log in to your account
3. View your notifications and your personal access code.
4. At the Bringme Box:
   • Scan the QR code, or
   • Manually enter the 8-character alphanumeric code (below the QR code).

Troubleshooting the app:
If you prefer to fix the problem with the Bringme app, try these steps:

1. Log out of the Bringme app and then log back in.
2. Check if you have the latest version of the Bringme app installed. If not, update it via the App Store or Play Store.
3. Restart your smartphone.
4. Ensure your smartphone’s operating system (iOS or Android) is up to date. If not, install the latest update.

If the app still doesn’t work after these steps, please contact our HelpCenter. When you do, have the following information ready:

If you are using Android:

• How long have you had the problem?
• Which brand and model of smartphone do you use? (e.g., Samsung S10)
• Which version of the operating system do you have installed? Does it need to be updated? You can find this in your phone’s settings under ‘About phone’.
• What version of the Bringme app do you have? Does it need to be updated? See the Play Store for more information. Select the Bringme app in the Store to view the app info.

If you are using iOS:

• How long have you had the problem?
• Which smartphone model do you use? (e.g., iPhone X)
• Which version of the operating system do you have installed? Does it need to be updated? You can find this in your phone’s settings under ‘General’ > ‘Info’.
• What version of the Bringme app do you have? Does it need to be updated? Go to the App Store to find out. Select the Bringme app in the Store to see which version you have installed.

Additionally, if you want to link a Bringme Badge, Key, or compatible NFC tag to your account, you can follow the steps in this guide on how to link a Bringme Key, Badge, or NFC tag.

This process allows you to access your deliveries even if the Bringme app is temporarily unavailable.