How to log into the Bringme app if I don't have access to the email address from my account?

🔎 Introduction

You log in to the Bringme App with the email address linked to your account. Bringme sends a login code to that address, so you need access to that inbox to complete the login. If you no longer have access to it, for example because the address is outdated or belongs to someone else, you can still get back in. What you need to do depends on whether you are still logged in to the Bringme App or not.

📃 Answer

You are still logged in to the Bringme App

As long as you are still logged in, you can change the email address yourself in your Account settings in the Bringme App. The detailed steps are described in this article.

You are logged out and have no access to the email address

In this case the old account cannot be recovered. Instead, you create a new Bringme account with a new email address, and you do that at the Bringme Box:

1. Go to the Bringme Box and tap "Learn More" on the screen to display the QR code.
2. Scan the QR code with your smartphone.

What happens next depends on your location. Either the Bringme App opens and you create a new account yourself, with a new email address and phone number. Or you see a page with the contact details of the administrator of your location. In that case, contact the administrator and pass on your name and your new email address, so they can link them to the Bringme Box for you.

Both routes are described step by step in this article.

💡 Tip: if your Bringme Box also has a private mailbox, creating an account yourself only gives you access to the shared compartments. Ask the administrator of your location to connect your new account to your private mailbox as well.

A delivery is still linked to your old account

Is a parcel still waiting for you that was delivered to your old account? Let us know through Jaimie or the Help Center, see below. Your delivery is moved to your new account first, because an account cannot be removed while a delivery is still linked to it.

Still have questions?

Ask Jaimie, the AI Agent of Bringme. Jaimie answers your questions about Bringme 24 hours a day and passes your question on to our team whenever that is needed. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

Cannot get into your account at all, and can you therefore not reach Jaimie? Then send an email to helpcenter@bringme.com.

Whichever way you contact us, have this ready so we can help you quickly:

• The location (building or site name)
• The email address of your old account and of your new account
• A screenshot of what you see
• Any error message shown

💡 Tip: Jaimie is still learning, so your feedback at the end of a conversation is very welcome.