How to stop notifications about a package coming from an empty compartment?

🔎Introduction

Every time a delivery is made in the Bringme Box on your account, you will receive an initial notification. If you do not pick up a parcel, we will keep sending you reminders to make sure you do not forget your delivery. The notifications are triggered by sensors in the compartments that detect the parcel. Sometimes, these sensors experience an error, causing notifications to continue even though you have already picked up the parcel.

📃Answer

Step 1: Recheck the compartment

Scan your access code at the Bringme Box and check if the compartment is truly empty. Look out for any overlooked package, dust on the sensors, leftover cardboard, or a loose metal strip.

Step 2: Check the Bringme App
Close the compartment and check the Bringme App (Deliver & Pickup tab) to see if it shows the package as picked up. If the app confirms this, the notification will stop and everything is fine. If the notification persists, contact us while you are at the Box so we can reset the compartment to empty.

Step 3: Contact HelpCenter
Our HelpCenter can guide you through additional troubleshooting and fix the problem efficiently.
Call us at +32 169 80 243 when you are at the Bringme Box and provide the Box location and your account details so we can locate the compartment with the false notification.
We are available Monday to Thursday 09:00–17:00, and Friday until 16:00.

You can also email helpcenter@bringme.com with the Box location and your account details and ask to reset and recalibrate the sensors.