How to stop notifications about a package coming from an empty compartment?

🔎 Introduction

Every time a parcel is delivered in the Bringme Box on your account, you receive a notification, followed by reminders until you collect it. These are triggered by a sensor in the compartment. Sometimes a sensor does not register a pickup correctly, so you can keep getting reminders even though you already collected your parcel.

📃 Answer

The fastest way to stop the reminders is to mark the parcel as picked up yourself in the Bringme App. This option appears 24 hours after the parcel was delivered, at the same time as your first reminder.

1. Open the Bringme App and go to the Deliver & Pickup tab.
2. Find the delivery and tap "Mark as picked up".

The reminders stop straight away and, on most Bringme Boxes, the compartment is recalibrated automatically for the next delivery. You can read the full steps in this article.

Keeps happening in the same compartment?

Then the compartment itself may need a quick check. Scan your access code at the Bringme Box, open the compartment, and look for a parcel that was overlooked, leftover cardboard, a loose metal strip, dust, or insects on the sensor. Wipe it clean with a dry cloth and close the compartment. If the problem still comes back after that, let your administrator or Bringme know, so we can inspect the sensor.

Still stuck?

Ask Jaimie, the AI Agent of Bringme, while you are standing at the Bringme Box. Jaimie can open the compartment for you straight from the chat, or answer any other question about Bringme. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

💡 Tip: Jaimie is still learning, so your feedback at the end of a conversation is very welcome.