What to do when you have an issue with the Bringme app?

🔎Introduction

If the Bringme app on your smartphone is not opening or is experiencing issues, this can usually be resolved with a few simple steps. In the meantime, you can still log in via a web browser, on your smartphone or another device, to continue using Bringme services.

📃Answer

If the Bringme app is not working as expected, follow these steps:

1. Log out of the Bringme app and log back in.
2. Check whether you have the latest version of the Bringme app installed. If not, update it via the App Store or Play Store.
3. Restart your smartphone.
4. Make sure your smartphone is updated to the latest version of its operating system (iOS or Android).

Alternative access:
You can always log in through a web browser if the app is still not working. Follow these steps:

1. Visit bringme.com.
2. Click ‘Login’ and sign in to your account.
3. You can pick up and deliver parcels in the Bringme Box using your personal access code.

Still not working?
Contact our HelpCenter. To help us support you faster, please have the following information ready:

If you are using Android:

• How long have you had the issue?
• What is the brand and model of your smartphone (e.g., Samsung S10)?
• What operating system version is installed? Does it need updating? (Check under ‘About phone’ in your settings.)
• What version of the Bringme app is installed? Is it up to date? (Check this in the Play Store under the app info.)

If you are using iOS:

• How long have you had the issue?
• What iPhone model are you using (e.g., iPhone X)?
• What iOS version is installed? Does it need updating? (Find this under ‘Settings’ > ‘General’ > ‘Info’.)
• What version of the Bringme app is installed? Is it up to date? (Check in the App Store under the app details.)

This should help resolve your issue, or at least allow you to continue using Bringme services while we troubleshoot the app.