I cannot log in to the Bringme App or bringme.com. How do I activate my Bringme account?

🔎 Introduction

You try to log in to the Bringme App or via bringme.com, but you do not get in. You see a message that your account has no access, or you do not receive a login code at all. In most cases your account itself is fine: it is not yet activated for your location, or the email address you are using is not the one linked to your account. In this article you read what you can check yourself and how to get your Bringme account active again.

📃 Answer

Why this happens

• Your account is not activated yet. An account has been created for you, but the invitation from Bringme has not been completed.
• You are using a different email address. Bringme only recognises the address that is linked to your account, usually your work address or the address on which you received the invitation.
• Your access to the location has ended. This happens after a move or after leaving a company. Your account still exists, but it is no longer linked to an active location.
• Your account was deleted earlier. A deleted account cannot be reopened and has to be created again.

What you can check yourself

1. Log in with the exact email address that is linked to your Bringme account. A second, private address usually does not work.
2. Search your mailbox, including your spam or junk folder, for the invitation email from Bringme. If you find it, follow the link in that email to finish activating your account.
3. Request a new login code and always use the most recent one. Older codes are no longer valid. You can read the full login procedure in how to log in to the Bringme App.
4. Are you standing at a Bringme Box? Scan the QR code on the screen of the Box. You are then guided through the setup again, see how to connect to the Bringme Box.

💡 Tip: if you receive the login code but still cannot get in afterwards, the issue is not your password, because Bringme does not use one. The issue is the access linked to your account.

How to get your account active again

Only the administrator of your location can activate your account or link it to the right email address. Contact the property manager, building manager or facility manager of your site and ask them to:

• Check whether your account is active for the location.
• Confirm which email address is linked to your account.
• Send you a new invitation, or grant you access again.

As soon as that is done, you receive an invitation email and you can log in to the Bringme App and to bringme.com with the same email address.

Still not working?

• Do you have two Bringme accounts by accident? Read what to do if you have two Bringme accounts.
• Do you no longer have access to the mailbox of your account? Read how to log in without access to the email address of your account.
• Can you not log in at all, so you cannot reach Jaimie either? Send an email to helpcenter@bringme.com and mention the email address you are trying to log in with, the name of your building or site, and a screenshot of the message you see.

Still have questions?

Ask Jaimie, the AI Agent of Bringme. Jaimie answers your questions about Bringme 24 hours a day and passes your question on to our team whenever that is needed. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

💡 Tip: Jaimie is still learning, so your feedback at the end of a conversation is very welcome.