What to do if you do not receive your login code or the login page shows an error?

🔎 Introduction

Bringme works without a password: you fill in your email address and you receive a verification code or a login link by email. In this article you read what to do when that email does not arrive, when the link no longer works, or when the page asks you to refresh, both in your browser and in the Bringme App.

📃 Answer

You did not receive the login email

The email can be delayed, it can end up in your spam folder, or it can be sent to an address other than the one you filled in.

1. Check your spam or junk email folder.
2. Check that you typed the email address of your Bringme account correctly.
3. Wait a few minutes and then request a new code. Always use the most recent code.

💡 Tip: no longer have access to that mailbox? Then follow the steps in this article.

You get the message "the link has expired"

A login link works only once. The email security of your organisation, for example a firewall or an antivirus programme, sometimes opens the link automatically to scan it. The link then counts as used before you click it yourself.

• Request a new login email and open it on a device outside your company network, for example on your smartphone using mobile data.
• Ask your IT department to switch off the automatic opening or scanning of links in emails.

You get the message "refresh the page"

1. Refresh the page in your browser.
2. Fill in your email address again.
3. Wait about 10 seconds while the security check confirms that you are a real visitor.
4. Click Continue.

Does that not help? Then work through the checks for the place where you are logging in.

• In your browser: use a recent browser such as Chrome, Firefox, Safari or Edge and keep it up to date, or try another browser or another device. Switch off adblockers and browser extensions, and also your VPN or proxy. Are you on the company wifi? Then use the mobile data of your smartphone, to rule out a firewall.
• In the Bringme App: log out and log back in, install an available update of the app and restart your smartphone. Also check that the operating system of your smartphone is up to date.

Cannot get in right now?

• Log in through a browser. Go to bringme.com, click Login and fill in your email address. You will find those steps one by one in this article.
• Open the Bringme Box without the app. You will find the alternatives in this article.

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.

Can you not log in at all, so you cannot reach Jaimie either? Send an email to helpcenter@bringme.com with the name of your building or site, the email address of your account and a screenshot of what you see.