How do you check which email address you are logged in with in the Bringme App?

🔎 Introduction

You receive emails that a parcel is waiting for you in the Bringme Box, but the Bringme App shows no delivery, or your QR code does not open a compartment. This usually means the Bringme App is logged in with another email address than the one that receives the notifications. A delivery is always linked to one Bringme account, and your QR code only opens the parcels of the account you are logged in with. This article shows you how to check which email address you are logged in with, and how to switch to the right one.

📃 Answer

Check which email address you are logged in with

1. Open the Bringme App.
2. Tap the three lines at the top left of the screen.
3. Scroll to the bottom of the left panel, tap your name and then select Account.
4. The Profile tab opens. Under Email address you see the address you are logged in with.

Compare it with the notification

Open a notification email from Bringme about your parcel and check which email address it was sent to. Is it the same address as in the Bringme App? Then you are logged in with the right account. Is it a different address? Then log in with the address from the notification, as described below.

Log in with the right email address

1. In Account, tap Sign out.
2. Fill in the email address that received the notification and continue.
3. Open that mailbox. You will find an email from Bringme with a login code.
4. Enter the code in the Bringme App.

Your overview now shows the delivery, and your QR code opens its compartment. Read more in How do I log in to the Bringme App?

💡 Tip: do you have two Bringme accounts at the same Bringme Box? A courier then sees your name twice and may pick either account. Ask your building manager to remove the account you no longer use, see What to do if I accidentally have 2 Bringme accounts?

Still not working?

• Check your spam or junk folder if the email with the login code does not arrive, and always use the most recent code.
• No longer have access to the mailbox that receives the notifications? Read how to log in without access to the email address of your account.
• Ask your building manager which email address is linked to your account at the Bringme Box.

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via app.bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.