What if the delivery service or the webshop says my parcel was delivered, but it is not in the Bringme Box?

🔎 Introduction

The delivery service or the webshop says your parcel was delivered, but you received no Bringme notification and your access code does not open a compartment. In that case, the parcel was not deposited in the Bringme Box. Here is how to track it down.

📃 Answer

1. Check with your building manager or reception. A courier can only use the Bringme Box when a suitable compartment is free. If the Box was completely full at that moment, or if the parcel is too large for the biggest compartment, the Box cannot accept the delivery. The courier then usually leaves the parcel at the reception, in the mail room or with a neighbour.
2. Contact the webshop or the delivery service and ask for the proof of delivery. Ask where and to whom the parcel was handed over, and ask them for the Bringme proof of delivery. Every courier receives this proof on the screen of the Bringme Box, as a code and a QR code, as soon as a parcel is correctly deposited in a compartment. You can read how that works in this article. If they cannot provide that proof, no delivery in the Bringme Box took place. In that case the webshop has to deliver your parcel again or refund it.

Still have questions?

Did this article not answer your question, or do you have another one? Ask Jaimie, the AI Agent of Bringme. You will find Jaimie in the Bringme App, in the Bringme webapp and through your login on bringme.com. Jaimie is still in beta and learning as she goes, so your feedback is always welcome.