What if the delivery service or the webshop says my parcel was delivered, but it is not in the Bringme Box?

🔎 Introduction

The delivery service or the webshop says your parcel was delivered, but you received no Bringme notification and your access code does not open a compartment. Here is how to track it down.

📃 Answer

1. Ask Jaimie first. Jaimie, our AI Agent, can look into your situation and help you track down your parcel. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via app.bringme.com.
2. Check with your building manager or reception. A courier can only use the Bringme Box when a suitable compartment is free. If the Box was completely full at that moment, or if the parcel is too large for the biggest compartment, the Box cannot accept the delivery. The courier then usually leaves the parcel at the reception, in the mail room or with a neighbour.
3. Contact the webshop or the delivery service and ask for the proof of delivery. Ask where and to whom the parcel was handed over, and ask them for the Bringme proof of delivery. Every courier receives this proof on the screen of the Bringme Box, as a code and a QR code, as soon as a parcel is correctly deposited in a compartment. You can read how that works in this article. If they cannot provide that proof, no delivery in the Bringme Box took place. In that case the webshop has to deliver your parcel again or refund it.

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via app.bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.