What should I do if I cannot find my parcel?

🔎 Introduction

Sometimes a parcel is not where you expect it to be, even though the delivery service says it has been delivered. There can be several reasons for this: the parcel ended up in another compartment, it was delivered under a different name or email address, something went wrong while signing in at the Bringme Box, or the delivery has simply not arrived yet. This article shows you the quickest way to find out what happened.

📃 Answer

Check these three things first

1. Open the Bringme App and check whether the delivery appears in your overview. If it does, you can collect it right away. You can read how that works in this article.
2. Ask the people who share your Bringme Box. A roommate, a family member or a colleague with access to your deliveries may have collected the parcel already.
3. Ask at the reception or with your building manager. When the Bringme Box is full, or when the parcel is too large for the biggest compartment, the courier cannot use the Box and usually leaves the parcel at the reception, in the mail room or with a neighbour.

Start with Jaimie

Still no parcel? Start a conversation with Jaimie, the AI Agent in the Bringme App, and pass on the following:

• Which Bringme Box it concerns, and the address if there are several nearby
• Your first name and surname, as registered with your email address
• The exact day and time of the delivery, according to the track and trace of the delivery service

With this information, Jaimie can often trace the delivery straight away.

Still not found?

If Jaimie cannot trace your parcel, collect the following first. It speeds up the further investigation:

• The tracking number or the proof of delivery code of the courier. The courier receives that code on the screen of the Bringme Box as soon as a parcel is correctly deposited: two letters followed by four digits, for example AB1234. You can request it from the webshop or the delivery service.
• The email address linked to your Bringme account, and whether it matches the address you used when ordering.
• Whether you already tried to open the Bringme Box, and if so, whether you signed in with your Bringme Badge, a QR code or your personal access code, and what happened.
• What you saw on the screen of the Bringme Box: switched on and responding normally, or black and not responding.

💡 Tip: a screenshot of the Bringme App or of the screen of the Bringme Box at the moment of the problem makes it much easier for us to help you.

Does the delivery service or the webshop say your parcel was delivered while it is not in the Bringme Box? You will find more details about that specific case in this article.

Still have questions?

Ask Jaimie, the AI Agent of Bringme. Jaimie answers your questions about Bringme 24 hours a day and passes your question on to our team whenever that is needed. You will find Jaimie in the Bringme App, in the web version of the Bringme App and after logging in via bringme.com.

💡 Tip: Jaimie is still learning, so your feedback at the end of a conversation is very welcome.