🔎Introduction
It happens, you place an order online and then realize there’s a mistake in the name or address. Don’t worry! If you act fast, there’s usually a way to fix it before your parcel is delivered.
📃Answer
Here’s what to do if you entered incorrect delivery details:
-
Contact the web shop’s customer service right away.
Call or email them as soon as possible. The sooner they know, the better the chance they can update the address before the parcel is shipped. Always include your order number. -
If the parcel has already shipped, contact the courier.
Check which courier is handling your delivery (e.g., Bpost, DHL, PostNL), and reach out to their support. With the tracking number, they may be able to reroute or intercept the parcel. -
Too late to change it?
The parcel may be returned to the sender. In that case, the web shop can usually help by sending it again or issuing a refund.
Tip: Always double-check your address and contact details before confirming an order to avoid delivery issues.
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