What if the courier forgets to take my shipment out of the compartment?

🔎 Introduction

Not every Bringme Box can be used to send parcels. You can check this yourself at the Box: log in and look at the buttons 'Send a parcel' and 'Return a parcel'. If you can tap them, sending is available on your Bringme Box. If they are not active, sending is not switched on, and you can ask your Bringme Box administrator to have it activated through Bringme. How sending works is explained in How to send or return a parcel using the Bringme Box.

When sending is available, the courier collects the parcels on fixed days. It can happen that your shipment stays behind in the compartment after a collection. This article explains what happens then and what you can do yourself in the meantime.

📃 Answer

Your parcel stays safely in the Bringme Box

If the courier does not take your shipment out of the compartment, the parcel simply stays in the Bringme Box until the next collection. When that is depends on the collection days agreed for your Bringme Box. Your Bringme Box administrator can tell you which days those are.

Do you want your parcel to be on its way sooner?

You can take the parcel out of the Bringme Box yourself and hand it over to the courier service on your shipping label in another way, for example at a parcel shop or a post office.

1. Log in at the Bringme Box with your personal access code or your Bringme Badge.
2. Select your shipment and open the compartment.
3. Take the parcel out and close the compartment door.
4. Hand the parcel over to the courier service shown on your shipping label.

You will find the same steps, together with what to do when a label is missing, in What should I do if I forget to add a shipping or return label on my parcel?

💡 Tip: a shipment that stays behind keeps a compartment occupied, so taking your parcel back also frees up space for other deliveries.

Is the collection missed regularly?

Then report it to the Bringme Help Center. You can do that yourself, and the administrator of your Bringme Box can do it too. Mention the name of your Bringme Box and which collection days were missed. We then contact the courier service and make sure the agreements in the shipping contract are respected. You will find all the ways to reach us in How to contact the Bringme Help Center?

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.