What should I do if I forget to add a shipping or return label on my parcel?

🔎 Introduction

You are about to send a parcel via the Bringme Box and you notice that the shipping or return label is not attached. As long as the parcel has not been collected yet, you can still fix this yourself.

Sending is only possible when it is switched on for your Bringme Box. You can check this at the Box: log in and look at the buttons 'Send a parcel' and 'Return a parcel'. If you can tap them, sending is available. If they are not active, you can ask your Bringme Box administrator to have it activated through Bringme.

📃 Answer

Is your parcel still in the Bringme Box and without a label? Then follow these steps:

1. Log in at the Bringme Box.
2. Select your shipment and open the compartment.
3. Take the parcel out.
4. Attach the correct Bpost or DHL Parcel shipping or return label.
5. Place the parcel back into the Bringme Box and close the compartment door. It will be collected as usual.

💡 Tip: the tracking number on the label is what lets you follow your parcel, so note it down before you place the parcel in the Bringme Box.

Has the parcel already been collected?

Contact the customer service of Bpost or DHL Parcel as soon as possible. They can tell you what happens to a parcel without a label and how you can get it back.

Still have a question?

Does this article not answer your question, or do you have another one? You can always ask Jaimie, our AI Agent. You will find Jaimie in the bottom right corner of the Bringme App, in the Bringme web app, or after logging in via bringme.com. Jaimie is still in beta and learning as she goes, so the feedback you leave after a conversation helps her get better.