🔎 Introduction
You have received a notification in the Bringme App about a delivery and go to the Bringme Box. You scan the QR code from your Bringme App or you hold your Bringme Badge at the key symbol. The screen indicates that a compartment is being opened, and you hear the click of the lock, but the door does not open. This article explains what you can do.
📃 Answer
- First, check the compartment layout in the Bringme App, under Deliver & Pickup, to make sure you are standing at the correct door. See how to view the live overview of the Bringme Box.
- If this is the correct door, the lock might be stuck. Try again and gently lift and pull the compartment door when you hear the sound of the lock releasing.
Still not working, or still have questions?
Does the compartment still not open, or did this article not answer your question? You can always ask Jaimie, Bringme's AI Agent. You will find Jaimie in the Bringme App, in the Bringme web app on app.bringme.com, and through the login on bringme.com. Jaimie is still in beta and learning along the way, so your feedback is always welcome.
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