What if a courier doesn't know how Bringme works?

🔎 Introduction

A smooth start is essential for a seamless experience with the Bringme Box. Especially in regions where the box is new, couriers may not yet know how it works. With a short explanation, you can quickly help them get started, ensuring deliveries run smoothly from the outset.

📃 Answer

If a courier is unfamiliar with the Bringme Box, it’s helpful to guide them. This is particularly common when the Box is new or if there are only a few Boxes in your region. Accompany the courier to the Box and explain step by step how the system works. You’ll notice that most couriers understand it immediately after a brief introduction.

During the testing phase and the first weeks after installation, it’s especially important to properly guide the couriers. A good start prevents many issues and ensures smooth operation in the future.

If needed, the administrator can request a short courier guide from their Customer Success Manager, which can be attached to the Bringme Box.

Do you have any questions or need further assistance? Feel free to contact our customer service – we’re happy to help!