What if the courier forgets to take my shipment out of the compartment?

🔎Introduction

Not every Bringme Box supports sending parcels. To check if your shipment can be sent via your Bringme Box, please consult this article and read our article that explains How you can send a parcel using the Bringme Box.

📃Answer

If the courier forgets to take your shipment from the compartment, the parcel will simply remain in the Bringme Box until the next pickup takes place. When this is, depends on the specific contract for your Bringme Box.

You also have the option to offer your delivery to bpost in another way yourself in the meantime. You can find detailed instructions on how to remove your parcel from the Bringme Box in the article What if I forgot the shipping or return label. This way, you can ensure your parcel is still being shipped on time. 

Please notify our Helpcenter if the pickup is missed regularly, so we can contact the courier service and make sure the terms of the shipping contract are respected.